Our

Terms and Conditions

General Hire, Corporate Functions, Group Events, Formals. When deposit is paid. The balance is due & payable 30 working days prior to your event. If cancellation is required, the deposit already paid will be forfeited to cover costs incurred and is not transferable. 

Please note that all deposits are non-refundable. Deposits-A minimum 30% payment of total cost is due upon booking confirmation. The balance is due one month to hire, unless pre-arranged with management. 

Please note that all deposits are non-refundable or transferable. The hirer accepts that upon payment of the required deposit that they accept all Terms & Conditions which are also displayed on our website. If the hirer cancels their booking within 60 days prior to the date, the full amount is to be paid by the hirer. 

Wedding hire: Conditions on deposit paid- Cancellation must be made 90 days prior to Wedding in writing, by email. Otherwise the balance of the total job will be required to be paid in full. It should be noted that the deposit or payments already paid will be forfeited to cover costs incurred and it’s not transferable. 

Wedding car packages final balance is due 30 business days prior to the wedding date. Once you have confirmed and outlined your time allocations for the day, any changes must be given within 14 days of the wedding taking place otherwise we have the right to refuse any such changes due to our tight booking schedules. 

Note: If you have booked a car for a transfer and you do not show or cancel at the last minute you will be required to pay for the full price quoted.

Waiting Time/Overtime: Whilst we will accommodate passengers during their travel, overtime & waiting time will be charged in 15 minute increments should the booking go past the finish time of the said booking, delays at airports incurring waiting time and pickups that are late, This charge is to be paid to the Driver at beginning of travel in cash at a rate of $100.00 per 15 minutes. 

Prestige Hire Australia will Endeavor to get you to your destination safely, comfortable and on time, however things do happen and allowances must be made for traffic holdups, weather, vehicle breakdown or illness etc. We cannot be held liable for those circumstances, which are beyond our control. Should there be a mishap or vehicle breakdown another vehicle will be dispatched to complete your function. 

Note that our Terms & Conditions also cover subcontract cars & drivers brought in, on an emergency. No refund will be forthcoming unless Prestige Hire Australia is unable to solve the situation or problem at hand.

Insurances: Our Insurance Policy covers all authorised person travelling in the vehicle en route to their destination. Unless Chauffeur assisted, passengers assume personal liability when entering & exiting vehicle. 

We reserve the right to demand in full compensation for payment of any damage caused by passengers or hiring parties travelling in vehicles. 

Alcohol: The person booking the vehicle takes full responsibility that all alcohol brought into the limousine for consumption whilst en route is done by persons over 18 years of age.
Food: No food is to be consumed inside vehicles whilst en route to destination.
Smoking: There is no smoking and any form of contraband permitted in vehicle.
Seat-belts: Seat-belts are fitted to all vehicles and under current legislation must be applied and fitted by each person travelling in vehicle, unless otherwise authorised. Due to new laws introduced on 1st of March 2010, children under the age of four cannot be transported without the correct child seat and children over four and less than seven years or age must be seated in a child approved booster seat. 

Missing or damaged Equipment or fittings to vehicles: If there is any deliberate or malicious damage done to the vehicles, then the repair will be quoted at a cost with an additional administration fee charged by Prestige Hire Australia . 

Repairs to vehicle: Any repairs that are required will be appropriately quoted by qualified repairer. 

Cleaning fee: Any additional cleaning fee due to inappropriate or irrational behaviour will be charged at flat rate of $600.00 (This includes carpet steam and internal washing of the vehicle).

Extra Conditions: The Hirer shall be responsible for the behaviour of all passengers and shall be held responsible for any damages caused to the vehicle. This includes irrational behaviour resulting in damage to the vehicle or its contents by a third party. 

The hirer must fully agree to be held liable for the retail cost of any repair as a consequence of any damage caused. Irresponsible behaviour that causes damage to the vehicle or endangers the safety of other passengers will not be tolerated. This includes, but is not restricted to: sitting on the exterior of the vehicle, hanging out of windows, shouting abuse, rudeness or intolerance with the driver, arguing with the driver, misuse of equipment, fixtures or consumable, putting foot up on the bar or seats as well as damage to the exterior of the vehicle. 

The hirer accepts that the DVD/CD and other equipment are provided as a courtesy. In the event that the equipment fitted to the vehicle malfunctions prior to or during the hire, Prestige Hire Australia accepts no liability whatsoever and no compensation shall be provided nor will the Company provide a refund. 

All quotes are valid for seven days. 

Privacy Policy: Any personal identifiable information collected is treated in the strictest confidence and will not be disclosed in full or part to anyone other than Prestige Hire Australia booking & billing bureau. 

The technology adapted for Prestige Hire Australia use is constantly maintained in order to protect all information collected. At any time, you may request to see what information has been recorded regarding your personally identifiable information. 

We however retain email addresses and use this unless otherwise advised not to contact. We will from time to time send you marketing material.

Prestige Hire Australia Term & Conditions are correct and subject to change without notice. ABN 87 625 542 912